Help
Support
Contact support
Email app questions, bug reports, privacy requests, account questions, or App Store review follow-up.
Typical response: within 1 to 2 business days.Have an idea instead?
Submit a moderated Community Idea for homeowners to vote on, or send something only to the private product inbox. Both stay separate from support and App Store reviews.
Private by default
Share app diagnostics
Prepare a small reliability report for support. Nothing leaves this device until you review it and choose Share or Save.
Included
- House Manual version and build
- OS family and phone, tablet, or desktop class
- Availability of storage, network, House AI, and sharing
- Counts of saved record types, never their values
- Up to 50 recent reliability events with timestamps, outcomes, coarse timing, and closed error codes
Never included
- Addresses and precise location
- Photos, files, filenames, OCR, documents, and chats
- Saved house facts, notes, equipment details, and contractor details
- Account numbers, credentials, signed purchase data, and payment information
Common help
What to includeYour device and iOS version, what you were doing, the steps that caused the issue, and a screenshot when useful.
Camera and photosPhoto access is used only when you choose to attach a receipt, warranty, manual, label, or home record.
RemindersConfirm notifications are allowed in iOS Settings and that the reminder is enabled inside House Manual.
Privacy and dataReview how House Manual handles local records, optional account backup, and selected House AI requests.Accounts and backupSigning in never uploads by itself. After you explicitly connect a home, its records sync automatically and Secure Cloud Binder can back up encrypted photos and PDFs.
Terms of UseReview the practical terms for home information, safety guidance, connected ChatGPT, Part Finder, and retailer links.